Support

Need a hand? Email support@useheyhippo.com.

A real person reads every message, usually within a business day. Tell us the email you sign in with, whether you're on the web or the iPhone app, and what happened. A screenshot helps.

Getting started

Create a free account at useheyhippo.com or in the HeyHippo iPhone app. We email you a 6-digit code to confirm your address, then a few questions set up your business. Your account works the same on the web and on your iPhone.

Signing in

The sign-up code didn't arrive

It can take a minute, and it might be in spam or junk. A code works for 15 minutes: tap Send a new code for another. If the address already has an account, we email a note saying so instead of a code, so try signing in.

I forgot my password

On the sign-in page, tap Forgot password? and we'll email you a link to choose a new one. The link works for 15 minutes.

I'm signed out on one of my devices

A sign-in ends after 30 days without use, and changing your password or email signs out your other devices. Just sign in again.

Pro and billing

The free plan includes 5 invoices a month. Pro is unlimited, with recurring invoices, scheduled sending, all templates and reports, for CA$13.99 a month or CA$109.99 a year. Both start with a 7-day free trial, once per business. Pro bought on the web works in the iPhone app, and the other way round.

Pro bought on the web

Change plans, update your card or cancel in Settings › Plan & billing › Manage subscription. Cancelling keeps Pro until the end of the period you've paid for. For a refund, email us.

Pro bought in the iPhone app

Apple handles these. Manage or cancel it in your iPhone's Settings › your name › Subscriptions, and ask Apple for refunds at reportaproblem.apple.com. Deleting the app or your HeyHippo account doesn't cancel it.

Restoring Pro on a new iPhone

Card payments

Let clients pay your invoices by card from Settings › Card payments. Stripe sets up an account for your business and pays the money into your bank. Fees are Stripe's standard card processing plus a HeyHippo fee of 0.5% on the free plan, or 0.25% on Pro. Payouts, refunds and disputes are in your Stripe dashboard. Payments to your own PayPal, Venmo, e-Transfer or bank details are free: HeyHippo takes nothing.

Invoices and email

A client didn't get my invoice

Check their email address on the client, and ask them to look in spam or junk. Invoices come from invoices@useheyhippo.com with your business's name, and replies go to your business email. You can also share the invoice's link another way, such as a text message. To keep email delivery reliable, an account can send 20 emails a day on the free plan and 200 on Pro.

Reminders and notifications

Choose which reminders go to clients, and which emails you get, in Settings › Notifications.

Using HeyHippo offline

Invoices, estimates, clients and Home are saved on your device as you use them, so you can look at them, and create or edit them, without a connection. Changes sync on their own when you're back online. Sending, payments and settings need a connection.

Installing the app

iPhone and iPad: get HeyHippo on the App Store.
Android: open useheyhippo.com in Chrome, then tap Install on the card that appears, or Chrome's menu › Install app.
Computer: in Chrome or Edge, choose Install app from your account menu, or from the browser's address bar.

Your data

Export your invoices, payments, clients and jobs as CSV files: Reports › Export CSV, or More › Export data in the app.
Delete your account in Settings › Account › Delete account. It deletes your business and everything in it, and can't be undone.
How we look after your information: our Privacy Policy.

Still stuck?

Email support@useheyhippo.com. We're happy to help.